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Make your operations smarter.
Practical AI, aligned to your workflows—not the latest tools
We help UK SMEs identify high-leverage bottlenecks, redesign workflows, and pilot AI where it actually moves the needle. Tool-agnostic. Evidence-led. Measurable.
Who this is for?
Leaders who want AI gains without noise: founders, ops leads, marketing heads, service directors. If you care about throughput, error rates, cycle times, and customer experience more than shiny demos, you’re in the right place.
Our principles
Workflow first, tools second — we map jobs-to-be-done, then choose tech.
Pilot before platform — prove value on a narrow path, then scale.
Human-in-the-loop — keep judgment, add acceleration.
Governance by design — privacy, accuracy, and safety from day one.
Plain-English ROI — time saved, cost reduced, quality improved.
What you can start with (three simple paths)
Path A — Rapid Opportunity Diagnostic (2 weeks)
Pinpoint 3–5 high-ROI use cases by analysing your current workflows.
Deliverables:
Process heat-map (bottlenecks, error hotspots)
Use-case shortlists with ROI/feasibility scoring
Pilot plan for the top opportunity (metrics, risks, guardrails)
Path B — 30/60/90 AI Pilot
Prove value on one workflow, then scale.
30 days: prototype + acceptance criteria
60 days: live pilot with human-in-loop + QA
90 days: scale plan (roles, training, cost curve, risks)
Path C — Specialist Tracks (pick-and-mix)
Brand Authority AI (your original service): make your expertise citable in answer engines.
Ops Co-Pilot: speed up internal SOPs, QA, reporting, handovers.
Sales & CX Assist: briefs, proposals, inbox triage, knowledge search.
Content Systems: briefs, outlines, structured content, schema.
Data Readiness: knowledge capture, retrieval, private search.
Governance & Change: policies, approvals, training, adoption.
How we work (in 4 steps)
Map reality — short interviews + artefact review (SOPs, templates, exports).
Redesign the flow — remove steps, reduce handoffs, define guardrails.
Choose minimal tech — only what the workflow needs (could be your existing stack).
Measure & train — time-to-complete, error rate, satisfaction, cost/100 tasks.
Quick self-check (5 minutes)
Tick what’s true today:
We can list our top 5 workflows by volume and pain.
Each has a single owner, a clear definition of done, and an SOP.
We track cycle time, rework rate, and handoffs.
We have a knowledge base that people actually use.
We can run a safe pilot without disrupting BAU.
Fewer than 3 ticks? Start with the Rapid Opportunity Diagnostic.
Example outcomes (typical)
Ops: 30–50% faster processing for recurrent admin with QA gates.
Sales/CX: first-response time cut from hours to minutes with better tone/accuracy.
Content: briefs and outlines in minutes; editors focus on substance, not scaffolding.
Leadership: weekly KPI roll-ups auto-compiled from source systems.
(Your mileage varies; we model baselines first.)
What we deliver
Maps & scorecards: bottleneck analysis, ROI ladder, risk register.
Pilot kit: prompts/guards, evaluation set, QA checklist, rollback plan.
Playbooks: SOP updates, training micro-modules, adoption plan.
For Brand Authority AI: page blueprints, schema, entity alignment.
What we won’t do
“Tool-of-the-week” migrations without a workflow case.
Black-box “automation” with no human review where stakes are high.
Vague transformations with no baseline or metric.
FAQs
Do we need new software?
Not necessarily. We often unlock value with your current stack plus small additions.
How do you handle accuracy and risk?
Guardrails, QA steps, evaluation sets, and clear rollback plans are built into every pilot.
What about data privacy?
We set policy up-front: what can/can’t be sent to vendors, anonymisation, access controls.
When will we see results?
Diagnostics surface quick wins in 2 weeks; pilots show measurable changes inside 30–60 days.